Xbox Apologizes for Spamming Users with 'Dummy Message' Notifications from AI Platform
Xbox users experienced a flood of test notifications labeled 'dummy message' due to a glitch in the Braze AI messaging platform, prompting an official apology from Microsoft.
At a glance
- Xbox app sent multiple 'dummy message' notifications to users due to a test message error.
- The issue originated from the Braze AI platform used for notifications.
- Microsoft has officially apologized for the spam of notifications.
- Several gaming news outlets covered the incident highlighting user complaints.
What happened
On February 25, 2026, Xbox app users were spammed with multiple notifications labeled as 'dummy message' due to a test message glitch in the Braze AI messaging platform. This caused confusion and inconvenience among users, leading Microsoft to issue a formal apology acknowledging the error and promising to resolve the issue promptly.
Why it matters now
The incident became widely discussed because it affected thousands of Xbox users who rely on the app for notifications and gaming updates. The unusual nature of receiving test messages instead of regular notifications triggered an outcry and media coverage, prompting Microsoft to address the problem publicly.
Latest updates
Microsoft apologizes after Xbox users received spammed 'dummy message' notifications from Braze AI platform.
What is still unclear
- Information is based on reports available as of February 25, 2026. Further details about the technical cause and resolution are not provided in the sources.
FAQs
- Q1What caused the 'dummy message' notifications on the Xbox app?
- The notifications were caused by a test message glitch in the Braze AI platform used for Xbox app messaging.
- Q2Did Microsoft respond to the notification issue?
- Yes, Microsoft issued an official apology after the error was reported.
- Q3Are these 'dummy message' notifications harmful to users?
- No, they were simply test messages accidentally sent, not harmful content.
